Limitation of sales

You must be at least 18 years of age to purchase magazines, firearms accessories, knives or alcohol. By ordering these items you certify you are of legal age and satisfy all federal, state and local legal requirements to make this kind of purchase.
Polenar Tactical d.o.o. reserves the right to ask for proof of age before purchase and cancel the order if such information is not provided.

If you are accessing or using our Services on behalf of another person or entity, you agree to be responsible if the other person or entity violates these Terms.

Be sure to check with your state/country laws regarding the import and ownership of magazines, suppressors and other gun parts. Polenar Tactical d.o.o. is not liable for any damages or legal problems that may occur. Polenar Tactical d.o.o. also does not offer refunds if the package is confiscated by Customs because one or more items ordered do not comply with your local laws.

Polenar Tactical d.o.o. reserves the right to cancel any order or transaction that could be in violation of our terms of service.

 

Check before you buy!

To avoid unnecessary cost and setbacks please choose your products carefully!
Before finalising your purchase make sure you have selected the correct size, type, color or other attributes of product (size charts are provided!).

At Polenar Tactical d.o.o. we offer exchange of products free of charge. If you selected the wrong size or model, contact us via email [email protected]
This process is very easy for our EU customers but can become complicated for US or other countries outside of EU because of customs fees and high shipping cost. We recommend you contact our customer service about your particular issue and we will try to solve it in the best possible way for both parties.

If you simply change your mind, your circumstances have changed or you found a cheaper product elsewhere after the product was shipped, in this case Polenar Tactical d.o.o. reserves the right to not offer a full refund (decided on a case-by-case basis)

The customer can be charged up to 50% of the returned item value as restocking fee. This is not our usual practice but it is included in our terms of service to protect us against fraud and customers with malicious intent.

 

Cancellation policy

To cancel your order before dispatch, we  recommend that you contact us at [email protected] as soon as possible - ideally within 24 hours of making an order. We will do our best to cancel your order before it is dispatched and give you a full refund without any additional fees.

 

Backorder

At Polenar Tactical d.o.o. we strive to always have products in stock. The only products that can be order on our website despite being "out of stock" are T-shirts, UF PRO, Helikon-Tex and other selected items that we can acquire in 3 days or less.

If your order is marked 'On backorder', this means you ordered something that is currently out of stock (most common with T-shirts) but will shortly be delivered. If that isn't the case, our customer service will reach out and let you know.

Please, don't worry, we are already on it! 

All Battle Gnome Solutions holsters are custom made and we state the lead time of 1-2 weeks. In reality most orders are fulfilled in 4 days or less but we like to have a safety margin.

If there are unexpected problems and the order could take longer than three business days to process we will contact you via e-mail.

 

Promotional Codes and Voucher Codes

You must enter the Voucher/Discount code when placing your order online during checkout. The code is not transferable, may not be resold or redeemed for cash. If you return items purchased using a promotional code, we will subtract the value of the promotional code from your return credit.

If you fail to enter the voucher/discount code at the time of purchase as specified, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of your purchase on Polenar Tactical website.

Each voucher is valid for a specified time only.

 

Shipping

We provide international shipping

Shipping is possible through Slovenian national postDHL or GLS.
Shipment rate is calculated on the overall weight and size of the package shown at checkout (in cart)

International orders: we recommend DHL as the fastest and most secure shipping option.
European orders: we recommend GLS for shipping inside EU as they offer best price/performance.

The expected delivery time in working days:

  Slovenian national post DHL GLS
EU Countries: 5 – 10 days 2 days 2 – 4 days
US: 10 – 21 days 4 days  /
Other countries: 12 – 30 days 4 – 7 days  /


Please, have in mind that expected delivery times for Slovenian national post are proposed by our shipping partners. Sometimes delivery takes longer, that's why we don't guarantee that the packages will be delivered in proposed timeframe - we do not control the shipping once the package is left at the post office nor do we have any additional information aside from the tracking number once shipped. 

Tracking

All packages are trackable. 
If you tracking number doesn't show any progress for some time or if you haven't received your order in the estimated delivery time, please contact us at [email protected] where we will be happy to help you out.
Orders can be tracked with 17track or DHL tracking  or your local post office. 

Important notice:
-      Shipping magazines and certain gun parts outside of Europe is not possible.
-      Orders shipped outside to countries outside EU will be subjected to customs.

 

Shipping insurance

At checkout we offer 'Insured shipping' option for all packages. Insurance covers loss and/or damage of the package during transport to your shipping address. Parcel insurance enters into effect at the moment when the insured items are handed over to the Carrier, and ends upon delivery. This option does not cover possible damages to the items after the package was successfully delivered to you.

Insurance provides no coverage for delays in transit.

Used items and/or surplus items cannot be reported as damaged during transport. These items usually have noticeable signs of wear on them which is clearly stated in the product description and/or product picture.

In case the package is presumed lost, the customer has to contact us as soon as possible so we can start an official inquiry for the lost package. Customer is also obliged to make a 'Lost package' claim with the selected shipping provider.

If the insured package is lost and/or damaged during transport we will offer you a full refund for your order.

 

Undelivered packages

If the package was not able to be delivered and thus returned to us, we will contact you via email to find the problem and reconfirm your address.

When we discover the problem, confirm your address or receive a new one, we will reship your order with no additional cost.

However, if we discover that the package was not delivered because of customer's fault or malice, or if the package was returned to us for the second time, we reserve the right to charge reshipping cost to the customer.

Reshipping cost is specific to the order and can also be applied to orders that used "free shipping" option.

 

Warranty

Polenar Tactical d.o.o. guarantees the quality of products with supplier or manufacturer warranty. Warranty is valid in conjunction with supplied invoice. In case of malfunctions resulting from incorrect use, negligence or mechanical damage, warranty is void. Warranty claims are also null in case of visible signs of modification by an unauthorized third party, incorrect use or negligent behaviour.

In accordance with EU regulations we are obligated to provide a 2 year guarantee on all goods purchased inside EU. This is different from manufacturers provided warranty and it means that if the customer receives a faulty product, the seller is obligated to repair, replace or issue a refund for that product. Please note that this guarantee is only valid for products that are faulty, damaged, have parts missing or don't work as advertised from the start of the transaction.

 

Returns & refunds

At Polenar Tactical we strive to offer best service available for our customers. Occasionally though, you may want to return certain items. This is not a problem at all.

The current EU regulation states that EU customers have the right to return goods without reason 14 days after receiving the package. Customers are obliged to notify the supplier (via telephone, email or mail) within 14 days of receipt if not satisfied with ordered products.

Products must be returned no later than 30 days after the cancellation of the contract, unused and undamaged, except when damage was not caused by the customer.

The same policy doesn't cover customers from countries outside of EU but Polenar Tactical d.o.o. is committed to providing the best service possible for all of its customers. Unfortunately returns from outside of EU are subjected to our customs import which creates additional problems and unnecessary cost for the company.

This is why we are unable to provide full refund for "no reason" returns from outside of EU.

We understand that ordering mistakes sometimes happen and we will try to make it right, just be aware that in some cases the cost of return can be as high as 50% of the whole order value. For this reason we do not have set refund rates or restocking fees but we solve each return by case-to-case basis. This is why we recommend contacting our customer service [email protected] where we will find the best solutions for you.

Polenar Tactical d.o.o. will not cover return shipping cost or any other costs that may arise from returning the package.

Return address:

Polenar Tactical d.o.o.
Dolenjska cesta 11
1000 Ljubljana
Slovenia

[email protected]
+386 41 710 068

 

Limitation of liability

Polenar tactical d.o.o. will strive to provide accurate and up to date information published on this website. The provider reserves the right to change the supply of products and services and their corresponding prices. The provider reserves the right to change terms and conditions of services.

Polenar Tactical d.o.o. does not accept any responsibility for damages that could occur with the use or improper use of products sold on this website.

 

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, videos, audio clips, digital downloads, data compilations, and software are the sole property of Polenar Tactical d.o.o. or its content suppliers.

This content is as such protected by international copyright laws. This site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expressed written consent of Polenar Tactical d.o.o.

 

Privacy policy

Polenar Tactical d.o.o. is committed to safe-keep users personal information and handle data in accordance with the European General Data Protection Regulation 2016/679 (GDPR)
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Polenar Tactical d.o.o. is committed to safe-keep users personal information. It will be kept exclusively for the use of processing and sending orders, invoices, informative materials and other necessary communication. It will never be given or sold to a third party. The company may contact the user via means of distance communication only for the purpose of customer service or newsletter, if the user does not expressly object to this.

If the customer declares, during any contact established by any means of communication, he does not wish to receive messages in this way, the company is obliged to no longer send any messages intended to establish a contract for the sale of any goods or services. We may collect statistics regarding the use of our webstore, such as traffic patterns and related site information, but this information will not include any personal identifying information.

 

Imprint

Full name:                  Polenar Tactical, medijska produkcija in spletna prodaja, d.o.o.
Short name:               Polenar Tactical d.o.o.
Registered address:   Martinčeva ulica 4, 1000 Ljubljana, Slovenia
VAT ID number:          SI69939209
Registration number:  6869874000
Registered at:             Okrožno sodišče v Ljubljani, Srg 2015/27170

 

Bank details:

Intesa Sanpaolo d.d.
Pristaniška ulica 14
6000 Koper
Slovenia

Polenar Tactical d.o.o.
IBAN: SI56 1010 0005 4441 633
SWIFT/BIC: BAKOSI2X

Contact:
[email protected]
+386 41 710 068

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