Polenar tactical d.o.o. will do it best to guarantee all information published on this website is up to date and accurate. All product photographs are symbolic and do not depict actual product features. The provider reserves the right to change the supply of products and services and their corresponding prices. The provider reserves the right to change terms and conditions of services. Company does not accept any responsibility for damage that could follow the use, misuse or unavailability of its website. Company does not accept any responsibility for third parties' websites (and their information) that are connected with ours.
Please choose your products carefully! At Polenar Tactical d.o.o. we usually offer exchange of products free of charge if you have selected a size of an item that doesn't fit you. The only cost for the customer is the return shipping fee.
If you simply changed your mind, your circumstances have changed or you found a cheaper product elsewhere, in this case, Polenar Tactical d.o.o. does not offer a full refund. Customer is charged 20% of the product price as a restocking fee.
If your order is marked 'On backorder', this means you ordered something that is currently out of stock. Please, don't worry we are working hard on it and we will send it to you as soon as possible. Usually it takes us one week to fulfill this kind of order. If it will take us longer than expected we will contact you via e-mail.
Processing of purchased Uf ProⓇ items takes roughly one week and is usually shipped every Friday.
To cancel your order before dispatch, we recommend that you contact us at firstname.lastname@example.org as soon as possible after placing your order. We will do our best to cancel your order before it is dispatched. That way your funds will be returned without any fees.
We are also more than happy to refund you the item price if you return our goods within 14 days of delivery, as long as they are in resellable condition with any packaging and labels intact.
At Polenar Tactical we strive to offer best service available for our customers. Occasionally though, you may want to return items. We are more than happy to refund you the item price if you return our goods within 14 days of delivery, as long as, they are in resellable condition with any packaging and labels intact.
Please contact us beforehand by email on email@example.com within 14 days of the item being delivered.
We do NOT cover the cost of shipping that customer may have when sending the item back to us.
Polenar Tactical d.o.o. guarantees the quality of products with supplier or manufacturer warranty. Guarantee is valid in conjunction with supplied invoice. In case of malfunctions resulting from incorrect use, negligence or mechanical damage, warranty is void. Warranty claims are also null in case of visible signs of modification by an unauthorized third party, incorrect use or negligent behaviour. According to the Consumer Protection Act the customer has the right to notify the supplier (via telephone, email or mail in which case date of drop-off is relevant for the notification deadline) of contract cancellation within 14 days of receipt if not satisfied with ordered products, without having to state reasons for doing so. Products must be returned no later than 30 days after the cancellation of the contract, unused and undamaged, except when damage was not caused by the customer. The only expense incurred by the consumer when returning products is the direct shipping cost. The return is deemed in time if the parcel is submitted in the required time. The purchase price for the returned products will be wired to the customer's bank account or be left available in store credit for successive orders. The funds will be returned no later than 15 days after receiving the returned products.
- Items that you are returning should be unused, undamaged and in it's original packaging.
- Returned items should be sent in a new bubbled envelope with your address in top left corner - this should be done to avoid any unnecessary inconveniences with delivery of returned items.
- When filling out customs declaration the total value should not exceed 19€, this is to avoid unnecessary import customs costs.
- We do NOT cover the cost of shipping that customer may have when sending the items back to us.
The return address is:
Polenar Tactical d.o.o.
Martinčeva ulica 4
If the package has been unclaimed / unable to be delivered and thus returned to our address we will contact you via email and confirm your address. After confirming your address or you providing us with a new one, we will reship your order with no additional cost.
However, if the package is left unclaimed / unable to be delivered and returned to us for the second time, you will have to, to obtain reshipment of your order, complete payment of the reshipping charge. Reshipping charge depends on the products you purchased - for more information regarding the shipping costs go to DELIVERY
Polenar Tactical d.o.o. is committed to safe-keep users personal information and handle data in accordance with the European General Data Protection Regulation 2016/679 (GDPR).
All content included on this site, such as text, graphics, logos, button icons, images, videos, audio clips, digital downloads, data compilations, and software are the property of Polenar Tactical d.o.o. or its content suppliers. This content is as such protected by international copyright laws. This site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expressed written consent of Polenar Tactical d.o.o.
Full name: Polenar Tactical, medijska produkcija in spletna prodaja, d.o.o.
Short name: Polenar Tactical d.o.o.
Registered office address: Martinčeva ulica 4, 1000 Ljubljana
VAT ID number: 69939209
Company registration number: 6869874000
Registered at: Okrožno sodišče v Ljubljani, Srg 2015/27170
BIC (SWIFT): BAKO SI 2X
IBAN: SI56 0100 0000 1000 153, Banka Koper d. d.