LIMITATION OF LIABILITY

Polenar tactical d.o.o. will do it best to guarantee all information published on this website is up to date and accurate. All product photographs are symbolic and do not depict actual product features. The provider reserves the right to change the supply of products and services and their corresponding prices. The provider reserves the right to change terms and conditions of services. Company does not accept any responsibility for damage that could follow the use, misuse or unavailability of its website. Company does not accept any responsibility for third parties' websites (and their information) that are connected with ours.

CHECK BEFORE YOU BUY

Please choose your products carefully! At Polenar Tactical d.o.o. we usually offer exchange of products free of charge if you have selected a size of an item that doesn't fit you. The only cost for the customer is the return shipping fee.

If you simply changed your mind, your circumstances have changed or you found a cheaper product elsewhere, in this case, Polenar Tactical d.o.o. does not offer a full refund. Customer is charged 20% of the product price as a restocking fee. 

ORDERS ON BACKORDER

If your order is marked 'On backorder', this means you ordered something that is currently out of stock. Please, don't worry we are working hard on it and we will send it to you as soon as possible. Usually it takes us one week to fulfill this kind of order. If it will take us longer than expected we will contact you via e-mail.

UF PROⓇ GEAR & PRODUCTS

Processing of purchased Uf ProⓇ items takes roughly one week and is usually shipped every Friday. 

CANCELLATION POLICY

To cancel your order before dispatch, we recommend that you contact us at polenartactical@gmail.com as soon as possible after placing your order. We will do our best to cancel your order before it is dispatched. That way your funds will be returned without any fees. 

We are also more than happy to refund you the item price if you return our goods within 14 days of delivery, as long as they are in resellable condition with any packaging and labels intact.

REFUND POLICY

At Polenar Tactical we strive to offer best service available for our customers. Occasionally though, you may want to return items. We are more than happy to refund you the item price if you return our goods within 14 days of delivery, as long as, they are in resellable condition with any packaging and labels intact.

Please contact us beforehand by email on polenartactical@gmail.com within 14 days of the item being delivered.

We do NOT cover the cost of shipping that customer may have when sending the item back to us.

RETURNS

Polenar Tactical d.o.o. guarantees the quality of products with supplier or manufacturer warranty. Guarantee is valid in conjunction with supplied invoice. In case of malfunctions resulting from incorrect use, negligence or mechanical damage, warranty is void. Warranty claims are also null in case of visible signs of modification by an unauthorized third party, incorrect use or negligent behaviour. According to the Consumer Protection Act the customer has the right to notify the supplier (via telephone, email or mail in which case date of drop-off is relevant for the notification deadline) of contract cancellation within 14 days of receipt if not satisfied with ordered products, without having to state reasons for doing so. Products must be returned no later than 30 days after the cancellation of the contract, unused and undamaged, except when damage was not caused by the customer. The only expense incurred by the consumer when returning products is the direct shipping cost. The return is deemed in time if the parcel is submitted in the required time. The purchase price for the returned products will be wired to the customer's bank account or be left available in store credit for successive orders. The funds will be returned no later than 15 days after receiving the returned products.

Returned items should be sent in a new bubbled envelope with your address in top left corner - this should be done to avoid any unnecessary inconveniences with delivery of returned items.

We do NOT cover the cost of shipping that customer may have when sending the items back to us.

The return address is:

Polenar Tactical d.o.o.

Martinčeva ulica 4

1000 Ljubljana

Slovenia

European Union

UNCLAIMED PACKAGES AND RESHIPPING

If the package has been unclaimed / unable to be delivered and thus returned to our address we will contact you via email and confirm your address. After confirming your address or you providing us with a new one, we will reship your order with no additional cost.
However, if the package is left unclaimed / unable to be delivered and returned to us for the second time, you will have to, to obtain reshipment of your order, complete payment of the reshipping charge. Reshipping charge depends on the products you purchased - for more information regarding the shipping costs go to DELIVERY

PRIVACY POLICY

Polenar Tactical d.o.o. is committed to permanently safe-keep users personal information. It will be kept exclusively for the use of the company in sending offers, invoices, informative materials and other necessary communication. It will never be given or sold to a third party. The company may contact the user via means of distance communication only for the purpose of checking an order's authenticity or if the user does not expressly object to this. If the customer declares, during any contact established by any means of communication, he does not wish to receive messages in this way, the company is obliged to no longer send any messages intended to establish a contract for the sale of any goods or services. If you want to cancel communication or delete your personal information, request that on info@polenartactical.com. We may collect statistics regarding the use of our webshop, such as traffic patterns and related site information, but this information will not include any personal identifying information.

COPYRIGHTS

All content included on this site, such as text, graphics, logos, button icons, images, videos, audio clips, digital downloads, data compilations, and software are the property of Polenar Tactical d.o.o. or its content suppliers. This content is as such protected by international copyright laws. This site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expressed written consent of Polenar Tactical d.o.o.

IMPRINT

Full name: Polenar Tactical, medijska produkcija in spletna prodaja, d.o.o.

Short name: Polenar Tactical d.o.o.

Registered office address: Martinčeva ulica 4, 1000 Ljubljana

VAT ID number: 69939209

Company registration number: 6869874000

Registered at: Okrožno sodišče v Ljubljani, Srg 2015/27170

 

Bank details:

BIC (SWIFT): BAKO SI 2X

IBAN: SI56 0100 0000 1000 153, Banka Koper d. d.

Contact: polenartactical@gmail.com